Shipping and Returns

By purchasing a product/service from Sculptured, you are agreeing to the following T's & C's regarding all shipping and returns.

SHIPPING:

  • For shipping all orders, we use Australia Post courier service. Orders are sent on our operating business/shipping days, Tuesdays and Thursdays. Whichever business day comes next.

Please note: we are also registered with Australia post to ship dangerous goods so that you will still enjoy the same cost of delivery service for normal parcels with no extra dangerous goods charge.

  • Our shipping charges are calculated on a flat rate of for Perth Metro. Standard - $15.00aud   Express - $25.00aud
  • Same day pick up is available once you receive an email confirmation that your order is ready for collection. Usually within 4 hours.
  • We don't offer same day delivery but are working on these options for the near future. Next day delivery may be possible depending on availability.
  • We don't offer international shipping but are working on these options for the near future.
  • Delivery time depends on which state you are located and which shipping option you've chosen at check out.
  • To track your order click on the order tracking link fill in your email address along with your Order Number to find the Status of your order.
  • We are not responsible for any items lost and delayed in transit unless insurance is purchased. You will need to contact Australia Post with your tracking number.
  • If we do not have certain item in stock, we will notify the customer in regards to delivery times. If Australia Post have shipping delays, they will notify customers via email.
  • Once we have shipped your order, we are no longer responsible for delivery time frames, lost items or anything of similar nature.

RETURNS, REFUNDS & EXCHANGE POLICY:

The following policy has been written in compliance with the Competition and Consumer Act 2010 (previously known as the Trade Practices Act 1974 (TPA)).

We reserve the right to refuse a refund, return or exchange.

  • Please make your final selections carefully as there is strictly NO Returns, Refunds or Exchanges as a result of "Change of Mind". 

  •  Due to the nature of our products, hygiene and safety standards, the following products cannot be returned or exchanged once removed from the store:

    - Nail file products, these include but are not limited to all handheld files and buffers, mandrel sanding bands and e-file drill bits.

    - Gel polish products, these include but are not limited to gel polishes, top + base coats and nail prep products (i.e. prep, primer etc)

    - Cuticle oil, hand cream products and anything of similar nature

    - Powder products, these include but are not limited to tubbed acrylic powders and coloured acrylic powders

    - Nail tools such as cuticle clippers, cuticle pushers, brushes and anything of similar nature

    - Nail art charms, stickers and anything of similar nature (if opened/unsealed)

    - Gel Extensions, acrylic tips and anything of similar nature (if opened/unsealed)

    - Any products that have been opened, used or the packaging is not in it's original state

    - Press on nails or anything of similar nature

 
Electrical Equipment

All electrical equipment items come with a 6 month Manufacturers Warranty from date of purchase, please retain you receipt to validate warranty.

This warranty covers if the product is faulty and does not perform as stated on the packaging.

This warranty does not cover accidental damage (i.e. dropping), damage that occurs from incorrect use, and general wear.

If electrical equipment has been opened or tampered with, the provided warranty is automatically void.

Press On Nails

There are strictly NO returns, refunds or exchanges for Press on Nails sold by Sculptured due to the nature of this product, to ensure hygiene and safety standards are being met.

Please ensure you choose the correct size/order the correct size. We are not responsible for incorrect sizing or issues of similar nature.